Shipping policy
Shipping Policy
Last Updated: 3 June 2025
We are committed to providing reliable and transparent delivery to all our customers within the United Kingdom. This policy outlines our delivery process, estimated timelines, and what to do if any issues arise.
1. Free UK Delivery
We offer free standard delivery for all orders placed within the United Kingdom.
Estimated delivery time:
7–12 business days, including processing and handling time.
Please note that delivery times are estimates and may vary based on your location, local courier operations, and seasonal demand.
2. Logistics & Fulfilment
We operate through a distributed fulfilment network designed for efficiency and sustainability.
Depending on product availability and demand, items may be dispatched from one of several authorized fulfilment centres within our supply chain.
All shipments are processed through verified logistics partners, and orders are trackable once dispatched.
3. Order Tracking
Once your order is dispatched, you will receive a tracking number via email to monitor the delivery status in real time.
4. Lost or Damaged Orders
If your order does not arrive within the expected timeframe or arrives damaged:
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Please contact us at contact@oaksole.com within 7 days of the expected delivery date.
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We will investigate and offer either a replacement or a full refund, as appropriate.
5. Contact Us
For any shipping-related inquiries, please reach out to our support team:
Email: contact@oaksole.com
Phone (UK): +44 20 8040 1810