Refund policy
Refund Policy
Last Updated: [Insert Date]
At Oak & Sole, we want you to be completely satisfied with your purchase. Our refund policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Faulty or Incorrect Items
If your item arrives damaged, faulty, or not as described, you have the right to return it within 30 days of receipt.
To request a return:
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Email us at contact@oaksole.com with your order number and a description of the issue.
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We will provide return instructions and cover the cost of return shipping if the item is confirmed faulty or incorrect.
Once we receive and inspect the returned item, we will issue a full refund to your original payment method within 14 days.
2. Changed Your Mind? (Cooling-Off Period)
You have the legal right to cancel your order for any reason within 14 days of receiving your goods.
To cancel:
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Contact us at contact@oaksole.com within 14 days of delivery.
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Return the item in its original condition, unused and in original packaging.
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You are responsible for return shipping costs unless the item is faulty or misdescribed.
Refunds will be processed within 14 days of receiving the returned goods.
3. Non-Refundable Items
The following items are not eligible for return unless faulty or misdescribed:
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Personalized or custom-made products
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Digital downloads or intangible goods
4. How to Return
Please do not send any items without first contacting our support team. We will provide clear instructions and, if applicable, a return label.
5. Contact Us
For any questions about returns or refunds, reach out to us:
Email: contact@oaksole.com
Phone (UK): +44 20 8040 1810